Terms and conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with PYRATES smart fabrics SL, hereinafter referred to as “PYRATEX®”, ”us ” or ”we”, at the PYRATEX® website or mobile website (jointly referred to as ”pyratexfabrics.com”).

By using pyratexfabrics.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, can place an order. PYRATEX® and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.

The inclusion of any products or services on pyratexfabrics.com or documents sent at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on pyratexfabrics.com at the time you place your order.

PYRATEX® wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the pyratessmartfabrics.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site to any user who violates this provision or any other provision in these terms and conditions.


2. Ordering/conclusion of contract

Orders can be placed via email only. Once you have paid for your order, you will receive an email confirmation, your invoice and tracking number. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you to settle the refund.


3. Delivery

PYRATEX® exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Delivery is responsibility of the client, and, once your order has been shipped, PYRATEX® is no longer responsible for said order.


4. Our Liability

Nothing in these Terms shall exclude or limit PYRATEX®'s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

PYRATEX® is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your PYRATEX® order shall be limited to the total price of your order.


5. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. When dying your PYRATEX® production, however, we will of course carry out the number of lab dips necessary until the Pantone colour of your choice is achieved and you have approved it.


6. Guarantee

If there are defects in the goods you have purchased, PYRATEX® abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by sending us an email.


7. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.


8. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at pyratexfabrics.com remain with PYRATES smart fabrics SL. Any use of pyratexfabrics.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of PYRATEX®.


9. Company Information

PYRATES smart fabrics SL
Registered office: calle Poeta Joan Maragall 56, 28020 Madrid Contact Details: info@pyrates.ch
Spain VAT no. ​ESB87987681